WELLVY Store FAQ
Do I need an account to shop at WELLVY Store?
No, you can check out as a guest.
Creating an account simply makes future orders faster and lets you track your orders and view your history in one place.
How do I create an account?
Click the account icon in the header and select Create account.
Fill in your name, email, and password, then confirm via the email you receive. Once activated, you can log in anytime.
Where do you ship and how long does delivery take?
We ship to most countries worldwide through trusted couriers.
Shipping time depends on your location and shipping option shown at checkout.
You’ll see an estimated delivery time before you confirm your order.
What are your shipping fees?
Shipping fees are calculated automatically at checkout based on your destination, order weight, and chosen courier option.
Any available free-shipping offers or promotions will also appear at checkout.
Which payment methods do you accept?
We accept major debit/credit cards/PayPal, and other secure local gateways shown at checkout.
All payments are processed through encrypted, secure providers.
Can I change or cancel my order?
If you need to change or cancel your order, contact us as soon as possible with your order number.
Once an order has been packed or shipped, we can no longer modify it, but we’ll always do our best to help.
How do I apply a discount code?
Enter your discount code in the “Discount code” field at checkout and click Apply before completing payment.
Only one code can usually be applied per order and some exclusions may apply.
How do I know my order is confirmed?
After you complete payment, you’ll receive an order confirmation email with your order number and details.
You’ll receive another email with tracking information once your order has been shipped.
Are WELLVY products really vegan and cruelty-free?
Yes. Every product we choose aligns with The WELLVY Standard – vegan, cruelty-free, and consciously sourced.
We avoid animal-derived ingredients and do not support animal testing.
What if my order arrives damaged or incorrect?
Please contact us within a few days of receiving your order, with your order number and clear photos.
We’ll review the issue and arrange a replacement, store credit, or another suitable solution.