Thank you for choosing our online store for your shopping needs. We want to provide you with a seamless experience when it comes to shipping your orders. Below is important information regarding our shipping process, estimated delivery times, and rates:
1. Shipping within UAE:
- For certain products, we offer express shipping within the UAE, guaranteeing delivery within 1-2 business days. This service is available free of charge.
- However, please note that some products may require additional processing time or may be shipped directly from our suppliers. In such cases, the delivery time may vary and could take one to two weeks. Rest assured, we will communicate the estimated delivery time for such products at the time of purchase.
2. Shipping to GCC Countries:
- For orders destined to other GCC countries (Gulf Cooperation Council), including Saudi Arabia, Bahrain, Kuwait, Oman, and Qatar, the estimated delivery time ranges from 2 to 5 business days.
- The shipping rates for GCC countries are calculated based on factors such as the location, weight, and order value. The applicable shipping rate will be displayed during the checkout process based on these criteria.
3. International Shipping:
- For orders shipping to countries outside of the UAE and the GCC region, the estimated delivery time is typically between 2 to 7 business days.
- International shipping rates are determined by the destination, weight of the package, and order value. During the checkout process, you will be able to view and select the shipping rate applicable to your specific location.
Please note that the mentioned delivery times are estimates and can be subject to unforeseen circumstances such as customs delays, extreme weather conditions, or other unexpected events. We strive to process your orders promptly and deliver them to you as quickly as possible.
Upon placing an order, you will receive a confirmation email containing the details of your purchase, including the estimated delivery time and applicable shipping rate. Additionally, we will provide you with a tracking number to monitor the progress of your shipment. You can track your order on our website or through the designated courier's website.
Should you have any further inquiries or require assistance regarding your order's shipping status or applicable shipping rates, our customer support team is readily available to help. Feel free to contact us via email or phone, and we will be happy to assist you.
Thank you for choosing our online store. We appreciate your trust in our products and services, and we look forward to providing you with a seamless shopping and shipping experience.