Delivery Information
Thank you for choosing WELLVY Wellness Store! We are dedicated to providing you with a seamless shopping experience, and our shipping policies are designed to ensure the timely delivery of your purchases. Please review the following shipping information:
Delivery Charges:
- Free Worldwide Shipping: Most products in our store come with FREE worldwide shipping. Enjoy the convenience of having your favorite items delivered to your doorstep without any additional charges.
- Standard Shipping: For select products that do not qualify for free shipping, delivery charges will be applied. Shipping costs are determined based on the specific product, order value, and the destination country. You can view the shipping charges for your order during the checkout process.
Delivery Time:
- USA, Canada, Australia, New Zealand, UK, and Europe:
- Estimated Delivery Time: 3 to 11 days
- United Arab Emirates (UAE):
- Estimated Delivery Time: 1 to 2 days
- GCC Countries (Bahrain, Kuwait, Oman, Qatar, Saudi Arabia):
- Estimated Delivery Time: 2 to 5 days
Order Processing:
- Orders are processed promptly, and our team works diligently to ensure that your items are dispatched in a timely manner.
Order Tracking:
- Once your order has been shipped, you will receive a confirmation email containing a tracking number. Use this number to track your order's journey from our warehouse to your delivery address.
International Shipping:
- For international orders, please note that any customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer.
Multiple Shipments:
- In certain cases, if your order includes multiple items, they may be shipped separately to ensure prompt delivery. You will receive separate tracking information for each shipment.
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at cs@wellvy.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at cs@wellvy.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Contact Us:
- If you have any questions regarding shipping, feel free to reach out to our customer support team at cs@wellvy.com
Thank you for choosing WLLVY Wellness Store. We appreciate your trust in us, and we are committed to delivering your products with care and efficiency. Happy shopping!